Troubleshooting Caplin Platform
When data doesn’t flow as expected within the Caplin Platform, use the links on this page and Caplin Support to help you diagnose the problem.
Contents:
Troubleshooting
Caplin components create detailed log files that provide valuable diagnostic information.
For more information on working with log files, see the links below:
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Server-side RTTP logging (PDF)
Caplin Support
Caplin Support are available to help diagnose and fix any issues that arise. To raise a ticket with Caplin Support, sign in to your Caplin Account.
Caplin Support may ask you to gather diagnostic information to help Caplin’s development teams diagnose the issue. For more information, see the links below: